Welcome to SmartHub. Your City of Greenfield online utility payment system.
Manage your Greenfield Utilities’ account like never before with the new, improved SmartHub web application. This new version of SmartHub puts your usage and payment details front and center for fast, easy access and the simplified menu structure makes navigating the site a breeze.
With this redesign, all your information will stay the same. You don't have to worry about changing your login or payment information. Here are some key points to keep in mind though:
Clear Your Cache: Users accessing SmartHub via computers, please clear your cache for a seamless transition.
Mobile App Users: No action needed for our mobile app users! Enjoy the updates effortlessly.
Usage & Payment Details: The new SmartHub website shines a spotlight on your usage and payment details for quick and easy access.
Simplified Menu: Navigate with ease! We've revamped the menu for a user-friendly experience.
Same Features, More Analytics: All your favorite options and features remain.
Not a SmartHub app user? You can download the FREE app and keep up with your energy usage, bill payments, and more while on-the-go! Members with smartphone or tablet devices can download the SmartHub app from the iTunes App Store or from the Google Play Android Market.
To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
• Residential members will need to have their account number on hand before starting this process.
• Commercial members will need to have the tax ID number for their business. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register, click here (Greenfield Utilities) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
• Residential members will need to have their account number on hand before starting this process.
• Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register, click here (Greenfield Utilities) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
• Log in to your SmartHub account
• Click on “Notifications”
• Click Manage Contacts to add or change email address and phone numbers
• Enter verification code to activate
• Click on Manage Notifications to set up SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or E-mail options
To manage billing and usage notifications:
• Log in to SmartHub.
• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or E-mail options
On the website:
• Click My Profile
• Click on Manage My Stored Payment Accounts
• Follow the instructions to provide a bank account or card information
• You can add multiple bank accounts and cards under your stored payment accounts
On the app:
• Select Settings
• Select Stored Payment Accounts
• Select Add a Payment Method
• Select which type of card or bank account information you will provide
• Follow the instructions to provide a bank account or card information.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Greenfield Utilities to withdraw funds from your selected account to pay your monthly bill on the due date.
IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the account number and Greenfield Utilities payment address listed on your bill.
To sign up for Auto Pay, you must provide a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
• Click on Billing & Payments
• Click on Auto Pay Program on the sidebar
• Click on Sign Up for Auto Pay
• Accept the Terms and Conditions then follow the instructions.
On the app:
• Select Pay My Bill
• Select Auto Pay Program
• Click on Sign Up for Auto Pay
• Accept the Terms and Conditions then follow the instructions.
On the website:
• Click My Usage
• Select My Usage
• Then select Usage Explorer
On the app:
• Select the Energy Use icon to view your energy use.
Other Frequently Asked Questions (FAQs) about SmartHub
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
